Rewards

If you are unsure, contact [email protected] to do an inquiry.

Redeem a Rewards Virtual Gift Card the same way you redeem a Running Room Virtual Gift Card. Online: Use our Gift Card payment process once you arrive at the Payment Information page. Select "New Gift Card" and enter the gift card number and CVC number. In-Store: Present the Rewards Virtual Gift Card on a mobile device or as a printed copy.

You are responsible for informing the Running Room of any address and/or email address changes. You can provide the address and/or email address change at any of our stores or contact the Rewards Coordinator at email [email protected] with the information. Customers can also email the Rewards coordinator to have missed sales due to an address change credited to their account. Proof of purchase will be required.

Any merchandise, regular and sale priced, may be purchased with a Rewards Virtual Gift Card. Excluding races and gift cards.

Only merchandise purchases are eligible for points. Races, and gift cards do not qualify.

Rewards Virtual Gift Cards have no cash value. They may not be exchanged for cash or any types of credits.

For purchases that have not been applied to your account, you can contact the Rewards coordinator at [email protected]. Record of the purchase will be required, such as a receipt. The Rewards coordinator can then review the sale and award points to the account.

Rewards Virtual Gift Cards have no cash value. If a customer chooses to purchase less than the value of the certificate, then the remainder is forfeited.

If you have lost your Rewards Virtual Gift Card, you can contact the Rewards Coordinator at [email protected] to check if your Virtual Gift Card is valid. If it is still valid, the rewards operator can provide the store with your certificate number.

The Rewards program is honoured in every Running Room location and online. Customers can collect points from any location. If you are a Rewards member, your phone number allows you to accumulate points no matter which Running Room location you shop at.

If all members of your family have their sales put under one account, then they will accumulate points at a rapid rate. E.g., a family of 4 will accumulate points 4 times faster than if each family member had their own account. All our sales staff require when you make a purchase is your phone number.

Points are accumulated under your phone number. If more than one person is at the same phone number, all the points can be combined under one person's name, which results in a much quicker point accumulation. Two people at the same residence can also accumulate points separately if they wish.

An email address is now required to receive Running Room Rewards. Create an account with one of the many free email service providers such as Google, Yahoo, or Hotmail.