Billing Terms & Conditions
Online orders will enter into processing on the next business day after they are placed and will be processed for shipment in 1-3 business days from a Running Room location, ground and Express shipping days to be added.
Running Room does not ship on Mondays, weekends or statutory holidays.
In certain cases your order may require additional processing time due to order size, availability of product by location and due to inventory status, or the volume of orders we are processing. In these situations we will notify you of any delays via email.
- For related reasons, most items take a minimum of 1 to 3 full business days to process.
- We will make every effort to ship your order in a timely fashion; your order may be delayed due to weather conditions or other such events out of our control.
The customer’s Credit Card charges occur on the date when the order status is changed to "shipped". A pre-authorization on your credit card or prepaid gift card is generated on the date that the order was created and while in processing.
Please note that business days are Tuesday to Friday, excluding statutory holidays.
All order are subject to additional fraud and security checks.
Running Room reserves the right to make additional checks to verify orders going EXPRESS. These checks might include requests for additional documentation and phone verification. Orders will not ship until all verification is completed and approved.
Running Room Canada (ca.shop.runningroom.com) reserves the right to hold or cancel any order for suspected fraud.
Running Room cannot confirm the price of an item until after your order is placed and recognizes that pricing errors may occur. Running Room reserves the right to cancel any orders containing subsequent pricing errors, with no further obligations to you, even if you are in receipt of an order confirmation or shipping notice from Running Room.
Running Room is released of all liability upon delivery to the carrier, risk of loss and title is passed on to purchaser including when the shipment is completed. You are responsible for filing any claims with carries for damage and/or lost shipments.
- Discover Network
- American Express
- Running Room Gift Cards
- Prepaid Running Room credit card
Running Room Gift Cards are used as a form of payment towards the total amount of the sale and will not reduce the total of an on-line order, any outstanding balance charged to a credit card will be processed only when the order is changed to a "shipped" status. The total of all Gift Cards are secured and cannot be used in the meantime.
The prepaid gift card is redeemable for Running Room merchandise. To use in a Running Room store, simply present the card to any salesperson at the time of purchase. To use online, enter as a credit card, along with the access number, on the Billing Information page in Checkout.
Running Room is not responsible for lost or stolen Prepaid Credit cards. You will need to contact third party customer service department at 1-866-907-0850 or visit the website listed on the back of the card for further assistance.
No Purchase Orders will be accepted via email, fax, phone or C.O.D.